[Managed Pricing] What happens if customer with yearly subscription re-installs the app and subscribes again?

Partner Discussions
1

Hello, I am using a managed pricing and have the following question.

If a customer buys a yearly plan and then uninstalls the app and later comes back and installs it, what will happen to their subscription? Are they going to be charged double? And let’s say they first started the subscription six months ago, and if they subscribe again, is the yearly subscription going to start from the day they subscribe again?

2

Hi Farid,

Jan 1 2025: Started annual plan
Feb 1 2025: Uninstalled
Feb 1 2025: Reinstalled

Expected Behavior:

  • Paid plan entitlements resume
  • Auto Renew: False
  • Plan will NOT re-tick a subscription renewal on Jan 1 2026

Jan 1 2025: Started annual plan
Feb 1 2025: Uninstalled
Feb 1 2025: Reinstalled
Feb 1 2025: Resubscribed via plan selection page

Expected Behavior:

  • Paid plan entitlements resume
  • Auto Renew: True
  • Plan will re-tick a subscription renewal on Jan 1 2026

Please let me know if you or your customers observe anything that suggests it is not working at intended.

John

3

Thanks a lot for the clarification, John. This logic is great now, and I can confidently tell this to customers.

4

Shall we expect the ‘currentEndDate’ is null in the first case?

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