MapMarker not displaying on the order status page

Extensions
1

Hi folks,

We’re experiencing an issue with the MapMarker component from @shopify/ui-extensions-react/customer-account. It has suddenly stopped rendering in extensions deployed for customer account order status pages (e.g., customer-account.order-status.block.render).

The component works without issues on checkout (e.g., purchase.checkout.block.render) and thank you pages (e.g., purchase.thank-you.block.render).

This is impacting our customer experience in production, so we’d appreciate a prompt investigation.

Can someone please look into this ASAP?

1 Like
2

Hey @Adam_Charvat :waving_hand: sorry to hear this is happening - would you be able to share an example shop of where this is happening/when you started noticing this popping up and if possible any screenshots/recordings?

I don’t see any wider reports of this happening on our end here, but I’m happy to take a look if we can narrow down the issue - hope to hear from you again soon.

3

Hey Alan, sure! Thank for you looking into it. We started noticing it today and did not make any changes that should have impacted this.

You can test this on our app demo store (globe-app.myshopify.com, password appfleece). When you skip the pickup point selection in checkout, it will come up on the thank you page and upon refresh, on the order status page.

See screen recording as well: Screen Recording - May 9, 2025

Let me know, please!