Hello,
Our mini is working perfectly fine on our local. However, whenever Shopify team tests after a submission, they get an error message displayed. We have not been able to identify the problem.
Did anyone encounter this and might know how to solve it?
Your help is much appreciated.
Thanks,
What’s the error message mentioned in the rejection email?
Did you see anything in the console?
Did you test your app on both Android and iOS?
Hello, thank you for your reply.
The error message displayed is “Sorry, I encountered an error. Please try again.” coming directly in the chat (our mini is an AI personal shopper). But this message does not come from our backend or prompts.
We did not see any errors in console.
And yes I can confirm that we tested on both Android and iOS. No frontend bugs were detected, only what appears to be a miscommunication with our backend.
I would also like to note that the mini is working perfectly fine on our local. This was only detected on your testing environment.
Hello, thank you for your reply.
The error message displayed is “Sorry, I encountered an error. Please try again.” coming directly in the chat (our mini is an AI personal shopper). But this message does not come from our backend or prompts.
We did not see any errors in console.
And yes I can confirm that we tested on both Android and iOS. No frontend bugs were detected, only what appears to be a miscommunication with our backend.
I would also like to note that the mini is working perfectly fine on our local. This was only detected on your testing environment.
Hey! Can you give me the handle or submission id and I can take a look to see if we can give you any more details
Hello Steve,
Sure. We submitted again after my last message, and we believe the issue is resolved. Can you review our submission and let us know?
Here is the reference: RV1LKV.
Thank you,
I’m not on review duties this week but your submission will be processed shortly!