Order financial status is still 'paid' after order is cancelled

[Alan_G]

Hi folks - just following up here per @KyleG-Shopify’s findings:

Order financial_status still paid after order is cancelled and refunded

Hey @sengming, I was able to replicate what you’re seeing and dug into the other thread that Alan was investigating. What I see here matches with what was already reported by Alan. What I found is that this is currently working as intended. When an order is marked as “PAID” but hasn’t actually processed payment (like orders created via REST API), cancelling with refund: true doesn’t trigger a refund because there’s no actual money to refund. This means the displayFinancialStatus remains “PAID”…

We were able to confirm with the product team that this behaviour is currently expected. As Kyle mentioned, if there is no processed payment associated with an order (even if it was marked as paid), marking it as refunded won’t trigger an actual refund since there was no “real” money initially associated with the order.

I’ll be setting up a feature request on my end here though so that we can look into making this experience better (and possibly enabling refunds this way). I can’t guarantee anything, but I did just want to mention I’ll log this officially on our end.