Our request is being ignored

[voids]

Dear Shopify Team,

We require urgent assistance with our blocked process. We opened this request 12 days ago and have since been ignored:

Request for engineering review support – app requires pre-processing before data can be shown

Greetings, We’re developing a sophisticated inventory analytics and planning application for Shopify merchants. To display insights in our customers’ dashboards, we must first generate the underlying recommendation data. This involves downloading and processing a substantial portion of the merchant’s historical Shopify data - which can’t be loaded ad hoc - followed by data transformation, model training, forecasting, optimization, and several layers of computation. Because of this, onboarding …

[Luke]

Hi, there is no need to open another post. Someone from the Shopify team will read and reply when they get the chance.