PaymentSessionReject not updating financial_status

GraphQL Admin API Troubleshooting
1

Hi, i’m working on Appmax and i have an issue with the financial_status. Some partners that are using Bling informed us that canceled orders are maintaining the financial_status with “pending” value after the paymentSession being rejected. However, since the paymentReject was processed and Shopify responded positively to these requests, the financial_status should have been changed according to Shopify’s own documentation. Is any further action required from the partner/merchant view to update this status? Could you help us with this issue?

Nonetheless, the mutation PaymentSessionResolve is working properly, the issue is only with the reject mutation.

I have checked the assistant and the documentation and this is one the answers that i get:

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Hey @EazvTonl, thanks for reporting this. Since paymentSessionReject is returning a successful response but the financial_status isn’t updating as documented, we should investigate specific examples to see what’s happening.

Can you reach out to our support team through the help center with details from a few affected cases? They can trace the order and payment session lifecycle to see why the status isn’t updating.

When you contact support, include:

  • Order IDs and shop domain
  • Payment IDs from the affected sessions
  • x-request-id values from the API response headers
  • Timestamps of when the rejection was processed

This will help the team trace exactly what’s happening and determine if there’s a gap in the expected behavior.

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