Product count query returning wrong count

GraphQL Admin API Troubleshooting
1

Hi All,

I’m running into a really odd problem with the GraphQL API. When I execute the following query:

{
  collection(id: "gid://shopify/Collection/323987800259") {
    id
    productsCount {
      count
    }    
  }
}

I get back the number of products in the collection, but if I then go to the Shopify Admin, and remove a product from that collection and run the query again, the product count still shows the old count.

The product count will continue to be wrong for GraphQL until I do something else that requires a save on the collection page (like change the title). If I execute the query after that, the count is correct again.

I can do a video to show what’s happening if that will help.

Thanks!

2

We’re having an issue where our query that is supposed to return variants that don’t have barcodes keeps returning the wrong results for some merchants. I suspect this is some kind of issue with caching, which we’ve observed for a long time. I’d recommend to record your screen and post here or submit a ticket to Shopify Support. These kinds of issues are affecting us all the time.

problem_details_2
problem_details_21710×1567 313 KB

3

We’re experiencing this in Liquid beginning today: collection.products_count is returning 1 when there are indeed zero products in the collection.

Collection ID: 293588730018

4

Unfortunately this happens often. It seems there’s a delay for count to be processed, so if you wait 30-60 seconds, the count will be correct.