Product images not displaying correctly when updating

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1

Hello,

I’m experiencing some issues while updating product images. The problems are as follows:

  • Images appear with gray areas,

  • Images don’t load at all (even though no validation error occurs),

  • Images seem to be uploaded but are not displayed on the storefront.

To troubleshoot, I checked GraphQL services and the mediaStatus fields, but I wasn’t able to get a clear result. As a temporary workaround, I’ve developed an image comparison service to verify whether the images are actually corrupted or not.

Additionally, I’ve tested the application on both the 2023 and 2025 versions, but the same issues persist. Currently, I’m using the REST Admin API in the active process (note: I also tested with GraphQL, but faced the same issues and couldn’t find a solution there either).

My question is: Is there any additional validation, known issue, or alternative approach on the Shopify side to handle these situations?

Below I’m leaving examples of broken images:

Thanks in advance.