Product not appearing in generic API call or SKU search, but does appear by handle

App Bridge
1

Hello, Shopify Community,

We are facing an issue with the Shopify API where a specific product does not appear in the general /products.json API call or when searching by SKU, but it does appear when queried by handle.

Issue Details

  • The product has ID: 44749896810652 and handle: "sweater-dollman".
  • When making a generic API call to /products.json, this product does not appear in the response.
  • When searching by SKU (/variants.json?sku=LS157GKS2), the API does not return the variant.
  • However, when querying by handle (/products.json?handle=sweater-dollman), the product appears correctly, including all its variants.

Steps We Have Taken

  1. Verified that the product is active and properly set up in Shopify.
  2. Edited the product manually in Shopify to force reindexing.
  3. Compared with other similar products that do appear in the generic API call, and there are no visible differences.

Question

Why does this product not appear in the general /products.json API call or when searching by SKU, but it does when using the handle?

Is there a known issue with product indexing in Shopify’s API, or is there something specific that needs to be checked?

Any help would be greatly appreciated!

Thanks in advance.

2

Hi Agustin,

Is this happening with just one specific product or every product? Could you post the full query (without any sensitive info)?