`products/delete` webhooks not working

Hi,

It looks like the products/delete webhooks are not working. My app stopped receiving them yesterday, and I’m unsure of the root cause.

I tested triggering webhooks to a Pipedream workflow via Admin > Notifications > Webhooks, but I’m not receiving anything there either. However, products/create and products/update webhooks are working as expected.

Could you confirm if there is an ongoing issue? If so, is there a timeline for a fix?

Thanks for your help!

2 Likes

Same here.
I noticed that the products/delete webhook hasn’t been firing since last week (2025/01/24).

Our app subscribes merchants to several webhook topics, including products/create, products/update, products/delete, inventory_items/create, inventory_items/update, and inventory_items/delete. The subscription process itself completes successfully via the GraphQL API, all create update topic are triggered, but when I delete products, only the inventory_items/delete webhook is triggered.

This occurs in both newly subscribed shops and existing shops that were previously subscribed to the products/delete webhook and had it working before.

1 Like

Also confirming we’ve been experiencing this issue since around Jan 24th~ on both our development and production apps, and that this is impacting all merchants using our app - existing and new installs.

It’s only products/delete webhooks that are not firing. All other webhooks work as expected.

We’re on 2024-07.

We’ve also confirmed the following:

  • Verified webhooks subscriptions using the webhookSubscriptions query
  • Verified access scopes include write_products using the currentAppInstallation query
  • Confirmed no products/delete webhooks appear in Partners > Apps > Insights > Webhook metrics, even after testing product and variant deletions

We’ve made no changes to webhook subscriptions or scopes in our app and products/delete were firing as expected prior to this issue starting.

I’ve got an open support ticket with no response since Jan 27th.

1 Like

My app has started receiving products/delete webhooks now, and this issue has been resolved. Thanks!

Thanks for flagging this. We identified the issue that was causing the delete webhooks to not fire. Topics impacted were products/delete, draft_orders/delete, and customers/delete.

This has now been fixed, so you should be receiving deletion webhooks once again.

Note: We’re looking resending the missed events, but this might not be possible (or desirable - it might break apps downstream).

2 Likes

Confirming we’re receiving them again. Thanks @Darius-Shopify