publicDisplayName in webhook

[Abhiroop-StarApps]

For Shopify billing plan details, publicDisplayName was introduced, but this field is not available in Shop webhooks, so how are we supposed to keep it in sync? Especially on shop uninstallation?

[Liam-Shopify]

Hi @Abhiroop-StarApps

Can you query the ShopPlan object after a store installs your app and then save this value in your database/ as a metafield?

[Patrick_Jakubik]

We absolutely need this publicDisplayName included in the webhook payload. The suggested solution breaks down when a shop is closed - we receive the shop/update webhook, but then any subsequent API calls fail with an “Unavailable Shop” error, leaving us unable to retrieve plan name.

[Abhiroop-StarApps]

@Liam-Shopify The issue is when shop is uninstalled as pointed out by @Patrick_Jakubik.

[Abhiroop-StarApps]

Here’s another link to the same issue -

Detecting store plan changes reliably

Hi, I have a question regarding tracking changes to a store’s plan in a Shopify app. When the app is installed, I save the store’s plan information in my database using the API (version 2025-07) and the new publicDisplayName field, according to the latest update: Currently, to detect plan changes, I’m listening to the shop/update webhook (version 2025-07), where there’s a plan_display_name field. The value I receive there is, for example, Developer Preview. However, the value in my databas…

[Adeniji_Sales]

Hi Patrick,

That makes complete sense. Including the publicDisplayName directly in the webhook payload would solve the issue and ensure we’re not left stuck when the shop is closed and API calls fail. It would give us the necessary context without relying on follow-up requests.

Is this something that can be prioritized in the webhook update roadmap? It would be a huge help in maintaining reliability on our side.

Thanks,