For Shopify billing plan details, publicDisplayName was introduced, but this field is not available in Shop webhooks, so how are we supposed to keep it in sync? Especially on shop uninstallation?

Hi @Abhiroop-StarApps Can you query the ShopPlan object after a store installs your app and then save this value in your database/ as a metafield?

We absolutely need this publicDisplayName included in the webhook payload. The suggested solution breaks down when a shop is closed - we receive the shop/update webhook, but then any subsequent API calls fail with an “Unavailable Shop” error, leaving us unable to retrieve plan name.

@Liam-Shopify The issue is when shop is uninstalled as pointed out by @Patrick_Jakubik .

Here’s another link to the same issue - [image] Detecting store plan changes reliably Webhooks and Events Hi, I have a question regarding tracking changes to a store’s plan in a Shopify app. When the app is installed, I save the store’s plan information in my…

Hi Patrick, That makes complete sense. Including the publicDisplayName directly in the webhook payload would solve the issue and ensure we’re not left stuck when the shop is closed and API calls fail. It would give us the necessary context without relying on follow-up requests. Is this something t…

publicDisplayName in webhook

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Abhiroop-StarApps September 11, 2025, 11:26am 5

Here’s another link to the same issue -

Topic		Replies	Views
Detecting store plan changes reliably Webhooks and Events troubleshooting	7	267	December 3, 2025
Adding `publicDisplayName` field on `ShopPlan` Changelog	4	173	June 5, 2025
Change in shop/update Webhook Behavior for New Next-Gen Development Stores Webhooks and Events customising , troubleshooting	3	164	October 25, 2025
[SHOP_UPDATE webhook] Request for official documentation for all possible plan_name Webhooks and Events configuring	2	143	April 30, 2025
Plan name not available in Shop GraphQL API GraphQL Admin API Troubleshooting rest-migration	8	246	May 2, 2026

publicDisplayName in webhook

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