Hey,
Not sure if I’ve missed an announcement or if this is expected behaviour, but has anyone else been seeing a spike in “REDACTED” uninstalls in their app history? Also, apologies if someone’s already asked about this!
At first I thought it might just be older installs from stores that never set up a subscription or properly used the app, as a few of them seem to date back quite a while. But I’m also seeing it on more recent installs where there was actual subscription usage, which makes it a bit harder to explain.
I’ve only noticed these coming through over the past few weeks, so I’m wondering if Shopify might be doing some kind of cleanup or data change behind the scenes.
It’s not causing any real issues, aside from making the uninstall numbers look a bit rough, but I’d be really interested to know if anyone has more insight into what’s going on.
As you indicated, this is basically a cleanup from Shopify’s end on stores that are already closed. After a certain amount of time Shopify would need to delete the personal information for these stores, so that is why you only see [REDACTED] and no data to even identify the store.
From what I have observed this goes though stores that have been closed for more than 1 year, and the amount you daily get is based on closed stores on your merchant base.
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Cool, I thought that might be the case! Although in my third screenshot, there’s a store that installed and activated their subscription this year (2026), but still appears to have been redacted. Any idea what might be going on there?
Most of the cases on our end are within more than a year of time, but there can be earlier too. Unfortunately, there is no official Shopify doc that talks about “REDACTED timing” specifically, or the process.
Maybe @Liam-Shopify can give more details.
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Hey folks 
Jonida is on the right track. Stores showing as REDACTED in your app history have been purged from the platform as part of Shopify’s data retention process. Once a store is purged, all identifying information (name, domain, etc.) is scrubbed, which is why the detail page just says “The information regarding this store is not available.”
Closed stores are retained for a period before being automatically purged, but store owners can also request early data deletion through Shopify Support, which shortens that window significantly. That would explain your third screenshot where the store was only closed for a short time before being redacted.
The spike in REDACTED uninstalls you’re seeing all at once is consistent with purge processing catching up after a pause, rather than anything specific to your app. The uninstall events themselves get recorded when the purge runs, which is why they all cluster on the same date even though the stores closed at different times. It won’t affect your active installs or billing, just makes the history log noisy for a while. Hope this clears things up!
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Hey @Donal-Shopify, awesome, thanks for the detailed explanation! That all makes sense!
Cheers
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