Reviews API - Network error on request review modal

App Bridge
1

Hey there, I have an error when requesting a review modal.
See screenshots attached.
Any idea where it could come from?

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2

Hi @yaman.jaiouch

Take a look at the Header tab and see what URL it is requesting?

3

This one

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4

Hey @yaman.jaiouch :waving_hand: - happy to dig into this. could you open your browser’s dev tools (e.g., Chrome Network tab), reproduce the issue, and grab the x-request-id from the response headers of an example of the failed request if possible? It’ll look like a UUID string—redact any sensitive bits, but that ID will let me check our logs and I can do a bit more investigation into this on our end to see what might be causing the issue and if it’s related to something on the Shopify side of things.

Hope to speak soon!

5

Hey there, here you go: f442dedc-9003-489e-8c3a-be8414887764-1752804754

6

Thanks @yaman.jaiouch - I was able to pull the error logs on my end here. I’ll get in touch with our product team to investigate further and loop back with you here once I have more info. :slight_smile:

8

Just following up here again @yaman.jaiouch. Could you let me know if the rest of your App Bridge integration is working as expected and the only error you’re seeing is related to the Reviews API/the network error you shared here? Just trying to narrow down what the cause could be here - hope to hear from you soon!

9

Also @yaman.jaiouch can you confirm if this is happening regularly or if it was just a one-time error?

10

@Alan_G Yes, everything works correctly apart for that review modal

@Mitch_Lillie Happening all the time, I couldn’t get to show the review modal yet because of that error

1 Like
11

I have the same error. It happens every day since I started using Reviews API. For different users, in latest Chrome, both Windows and MacOS. Here’s screenshot from Sentry for one of the apps:

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1 Like
12

Hey team @Alan_G @Mitch_Lillie

Any news about that one?

13

We are still actively looking into this. If you logout and back in, does the issue persist?

14

@SammyJoeOsborne in my case this happens for merchants on production.

Do I need to fetch a fresh JWT token (shopify.idToken()) before making review request to avoid this error? If so, can it be handled by App Bridge automatically?

15

That’s a good suggestion but no, unfortunately your app’s token is not the issue.

I am curious, are you aware if there is anything unique about the the shops you/your merchants are using that might be relevant? or the way that you are logged into them, such as a collaborator account?

Also, do you know if this is happening for all of your merchants or only some?

We are continuing to look into this on our end and will update here once resolved.

16

The issue happens for two separate apps. Not for all merchants (so far 4 merchants affected in one app, 15 in another).

I checked these stores and can’t see anything unusual. They have different plans (both regular and Shopify Plus).

It’s triggered for different types of users - mostly shop owners, by members too. Not sure about collaborators, as we can’t track collaborator users in the app. Also, in Sentry I see that the issue repeats for the same IP addresses and spreads across multiple days, so it’s not one-time error.