Running into the error Payments App Doesn't exist

[Nduati]

Hi Shopify,

Been building a payments app in test mode, but I have no idea what’s caused the sudden “Payments app doesn’t exist” error.

I thought it was a configuration error but I’ve done the build and deploy via Shopify CLI.

I have a test and production app and when using the Test app, everything works fine.

The error appears after the finalize redirect, when hitting the graphql endpoint.

https://{demo-store-here}.myshopify.com/payments_apps/api/2024-04/graphql.json

I’ve double checked the auth, hmac generation and basically anything that requires config setup but still no luck.

The CLI build and deploy is working fine but can’t seem to figure out what would be causing this error?

I submitted the app for Review, thinking that the app review team will enable the app for their tests but it wasn’t so. They rejected it, and it doesn’t install in the Development Stores in our account.

Shopify Dev Support gave me the generic build and deploy response but I’ve already done that.
I’m using the Shopify CLIv 3.68.1.

Could there be anything I’m missing?

[KyleG-Shopify]

Hey @Nduati

@Nduati

I thought it was a configuration error but I’ve done the build and deploy via Shopify CLI.

My first thought here is to check that you’ve deployed to your production environment? It may be deploying to your development environment.

If you see this turned on in your partner dashboard, that could be the problem.

While you’re in your partner dashboard, double check that all extensions and versions are properly deployed as well.

Once that’s all checked out and you are still getting the error, let me know and I’ll dig in further.

[Nduati]

Hey @KyleG-Shopify ,

Thanks for the pointers but I’m still getting the same response.

Steps taken:

1. Turned off Development store preview
2. shopify app link command & chose the existing app.
3. Ran the shopify app dev command, got the same error when I open the development store.
4. Ran the shopify app build followed by shopify app deploy. Still got the same error

I noticed that the latest version isn’t being used (the active version is quite old), and that I need to submit the app for review.

Should I proceed with the submitting for review while still experiencing this error?

[Preetham_Chenna]

Hey @Nduati Looks like you are logged in with a different account in your shopify CLI. Try running shopify auth logout and then run shopify app dev. Hope this works for you!

[KyleG-Shopify]

Are you seeing that on the extension page? The reason I ask is you should only need to submit the current extension version for review, not the entire app as those are separate steps.

Get approved for payments

[Nduati]

@KyleG-Shopify The screenshot I shared is on the Releases > Versions > latest version deployed .

When I go to the and click on the extension name I have the notification below

Should I submit it for review when I’m still running into the error mentioned?