I see these errors on orders/create webhook everywhere on my apps. Before it had been fine. Please fix. Most of my apps rely a lot of webhooks
I’m having the same issue.
We are facing the same issues in all of our apps. Hope @shopify will fix this asap.
This has resolved for me. No 415s for the last 11 hours. The unusual thing was that the webhook requests were not hitting my Apache access logs. This lead me thinking that it was a CSF (firewall) issue. We “flushed the CSF” according to my provider. Things did start to improve that evening and we gradually saw some reduction in errors about 2200 UTC on Monday. We have store-specific endpoints and interestingly we saw webhook requests to some endpoints completely unaffected the entire time while webhook requests of the same topic (orders/edited) to other endpoints never reached our code (no access logs nor php logs) with our server returning 415 (maybe 1 in every 20 requests got through). Yesterday things gradually improved so I’m not sure whether it was anything we did. I would like to know if anyone was able to diagnose what happened. Also is there any way to actually have Shopify come back to us on this?
Same here! from last 4 days, not sure how to resolve. is it Shopify error or Shopify upgrade something else?
We’re experiencing the same issue. I posted about it yesterday here..
Hopefully Shopify will address this as soon as possible — many stores are being affected.
Note: Today I noticed multiple retries for each webhook, so something is definitely going on, but there’s still no comment from the Shopify dev support team.
Hello, I’ve been digging into this during the last two days and so far I haven’t found any abnormal behaviour or any change that might have caused something similar.
Is this still happening?
415 errors happen when the client side is failing to interpret the content-type or the message content. Are you observing any errors in your own logs? (maybe that could help me tune my search for possible causes). A user reports above that changes in their firewall made things better.
If anyone is still seeing this and would be willing to share the webhook topics affected and their app/shop name, I’d try to continue investigating
Yes, our last 415 error occurred about 11 hours ago. From October 30 until yesterday, this issue was quite frequent, and a few of our webhooks were also removed from Shopify.
we use Cloudways and in order for the webhook to work normally again, the support needs to disable some stuff, like Webshield on the server that was added last year. but the main problem here is people are having the same issue recently around the same time so it appears to me the issue is from shopify
The webhook failures started on 31-10-2025 last week. After about three days, the failures gradually decreased, but today the webhooks have started failing again. I’m not sure what the issue is. I’m using Cloudways — please let me know if you have any suggestions.
Several of you have mentioned Cloudways. With 415 errors, we should see some exceptions on your end or on the firewalls that could help detect the issue. Do you have access to any of those?
I have reviewed the changelog and the deploys during those days and nothing seems to indicate that we have changed anything related.
I’m willing to continue investigating but this doesn’t look like a widespread error. Without affected shop / app information and webhook topics affected it will be almost impossible to find anything