I was casually checking my Partner dashboard today and noticed that Shopify had automatically refunded the last 4 months of app subscription charges for one of my customer. I never received any email or notification, so I had no idea this had happened. The merchant was still using the app until tod…

I have an update on this. It turns out those payments made by the store were flagged for some reason, so Shopify refunded everything to them, including the app charges, Makes sense now. This is the link in the screenshot - Shopify Partner Program - Partner Program Agreement - Shopify Canada [imag…

I’ve personally never heard of this before. Shopify Support is the best path to an answer. Was it a Plus merchant? Maybe they were on an annual invoice that canceled?

No, they were on the Basic plan and subscribed to my app’s monthly plan. I’ve actually seen this happen before when merchants close their store. It doesn’t happen every time, but in some cases Shopify seems to automatically refund the last month’s app charge. I even had one case where I’d promised…

Oh interesting. That throws my theory out of the window. How did you discover these string of refunds? The Partner transaction or app events API?

on the pending payouts page in the Partner Dashboard. The latest four entries were all refunds.

Did you check if you have been refunded for the payment processing fees?

Shopify automatically refunded 4 months of app charges to a customer

Shopify App Store

Gulam_Hussain August 2, 2026, 3:16am 8

Checked, No refunds for the payment processing fees.

Managed pricing - free trial - processing fee

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Shopify automatically refunded 4 months of app charges to a customer

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