Shopify Collabs not recording sessions on Hydrogen storefront - only orders tracking

Hydrogen and Storefront APIs
1

Issue:

Shopify Collabs records orders but not sessions on our Hydrogen storefront. Orders show in Collabs, but session/journey data is missing.

Current Setup:

  • Hydrogen storefront using React Router v7

  • Using @shopify/hydrogen Analytics.Provider component

  • Customer Events API via Hydrogen’s built-in analytics

  • createHydrogenContext with automatic storefrontHeaders extraction

  • Consent management configured with Customer Privacy API

  • CSP configured

Implementation Details:

// app/root.tsx
<Analytics.Provider
  cart={data.cart}
  shop={data.shop}
  consent={data.consent}
  cookieDomain='grecogum.com'
>
  {/* Components */}
</Analytics.Provider>

We’re using analytics components like:

  • <Analytics.ProductView />

  • <Analytics.CartView />

  • <Analytics.CollectionView />

  • <Analytics.SearchView />

What We’ve Verified:

  1. Network requests: Seeing requests to monorail-edge.shopifysvc.com (status 200 OK)

  2. Discount route: /discount/$code route preserves query parameters (including dt_id)

  3. Storefront headers: Automatically handled via createHydrogenContext with request object

  4. Cookies: _shopify_y and _shopify_s cookies are set correctly

  5. Orders: Collabs successfully tracks conversions/orders

Questions:

  1. Does Analytics.Provider automatically publish page_viewed events on route changes, or do we need to explicitly publish them?

  2. Should we use analytics.publish(‘page_viewed’, …) manually in a route change handler?

  3. Are there specific requirements for page view events to work with Shopify Collabs?

  4. Should page view events include the full URL with query parameters (like dt_id)?

  5. Is there a difference between how Hydrogen handles page views vs. product/cart views?

Thanks in advance!