Hi there,
One of our clients uses the Shopify POS app for order management. We attach additional order attributes that the shipping team relies on.
Our attributes are prefixed with __ (two underscores). In the Shopify POS app, these attributes do not appear in the “Additional details” section of the order. Attributes without the __ prefix do appear as expected.
In contrast, the same orders show all attributes correctly in the standard Shopify Admin (web and Shopify app).
Is the Shopify POS app intentionally filtering or hiding order attributes that begin with __, similar to how Shopify themes hide line item properties with this prefix?
If so, is there any setting, configuration, or supported workaround to disable this behaviour and allow these attributes to be displayed in POS?
Thanks,
Alex