Stuck in Draft: Access Denied on Development Store

GraphQL Admin API Troubleshooting
1

I am testing a public app on a Development Store, but I am getting an “Access denied” error for customer fields despite having read_customers and read_orders scopes.

In the Partner Dashboard, I have completed the “Protected customer data access”, but it is stuck in Draft with no “Submit” button available.

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My questions:

  1. Why am I denied access on a Development Store while the request is in Draft?

  2. How do I move this past Draft status if there is no submission button?

Is there a specific prerequisite I am missing for development testing?

Thanks!

1 Like
2

Hey @leo_lin, the most common cause here is the distribution type not being set. Protected Customer Data access requires a distribution type selected in the Partner Dashboard (App setup > Distribution), even on dev stores.

If the distribution type is already set and you’re still getting access denied, can you share the query and the full error response from a failed request (x-request-id from the response headers can help too)?

3

Hey @leo_lin, are you still experiencing this issue, or can I mark this as solved?