Theme App Embed Not Working – Access Denied Error

GraphQL Admin API Troubleshooting
1

We have our public App, one of Our client reported that the theme app embed is not working on their store.

When we checked in the app admin, the app has both read_themes and write_themes scopes. We also verified that after installation, these scopes are correctly stored in our app database for the client’s store.

However, when we test the same using Postman with the store access token, we receive an “Access denied” error while trying to access theme-related APIs.

Has anyone faced a similar issue, or can suggest what might be missing or misconfigured?

2

Hi @Shrutika_Lokhande

Is this only happening for one specific store or for all that install your public app?

3

This issue is occurring only for stores that have a paid theme installed. Stores using free themes are not experiencing this problem.

4

Hey - so this is working as expected for both Horizon and Dawn theme variants? It’s unexpected that there would be a scope/ access issue just for specific themes..

5

Hi @Shrutika_Lokhande - any chance you’re looking at a theme that’s still in trial?