Theme preview thumbnail missing

[Eduardo_Pimentel]

Short description of issue

At the theme library, the theme preview thumbnail shows an error

Reproduction steps

The issue appears in the theme library, so it is not exactly reproducible.

Additional info

Shopify Support is saying this is due to an issue with the theme (Prestige), and it happens once we change the theme settings.

What type of topic is this

Troubleshooting

Upload screenshot(s) of issue

[Eduardo_Pimentel]

I’ve seen this issue happening on other stores for a while now, but I always assumed it was related to Shopify. Shopify blames the theme, but I couldn’t find any information about the preview thumbnail generation, so I just want to make sure this is a Shopify issue before redirecting the merchant to Shopify Support again