Trial period behavior on app uninstall & reinstall (Managed Billing)

Shopify App Store
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1

Hello,

I am building a Shopify app using Managed Billing and I need clarification regarding trial period behavior on uninstall and reinstall.

Scenario:

  • App plan includes a 7-day trial

  • Merchant installs the app and uses 2 days

  • Merchant uninstalls the app

  • Merchant reinstalls the app before the original trial period ends

Observation:

On a development store, the remaining trial days appear to be paused during uninstall and resumed after reinstall.

Questions:

  1. Is trial pausing on uninstall an official and supported behavior in production stores, or is this behavior dev-store only?

  2. After the trial period ends, is there any webhook event that is automatically triggered?

2
  1. This applies to both the development environment and the official store.
  2. You won’t receive proactive notifications — only changes to subscription details will trigger a notification via webhook.