Unable to Automatically Retrieve Package Weight When Creating Return Labels

Fulfillment & Inventory
1

When using the Shopify API to create a return, I encounter an issue where the package weight is not automatically retrieved when trying to create a return label. After selecting the package in the Shopify admin, the weight field remains empty, requiring manual input.

Steps to Reproduce:

  1. Use the API to create a return .
  2. Go to the Shopify admin and navigate to the newly created return.
  3. Attempt to create a return label.
  4. Select a package but observe that the package weight is not automatically filled.

Questions:
Is there a specific API field I need to include in the return creation request to ensure the package weight is retrieved automatically?

1 Like
2

There is no dedicated field that you can include at the time of return creation vía API that guarantees the package weight will auto-populate in the Shopify admin’s return label flow.

Instead, you must either provide package weight details during or after return creation (via API fields like weight and weight_unit when creating the return shipment) or reference a predefined package type.

3

Weight or weight_unit do not exist in returnCreate, are they available in other APIs?