Can someone please explain what I’m seeing here in a customers store?
They’ve installed our app, and the theme app extension is available to insert, however it only works when added to the “Apps” section as per the screenshot. It does not work in the “Product” section. When inserted to the “Product” section, the extension does not output correctly on the frontend of the store.
In all our testing and in other store installs, it works when customers insert into say a “product information” section. I haven’t seen this product section before.
For reference this is in the “default product” template.