So I’ll start by mentioning that support chat are awful:
- Luke, I reviewed the details, and it looks like this issue goes beyond the support I can provide since it involves coding. However, I recommend checking out Hire Shopify Experts, developers, designers, and freelancers online. They are well-equipped to handle situations like this.
Basically I have my app built with Gadget and I’m identifying quite a high amount of webhooks being sent, within Gadget I’m now logging when update actions are ran with Axiom. One example I have is where ~7500 updates ran last night and I’m unsure why. When the data comes into Gadget I’m able to identify what fields changed. So taking the below example we can see no actual data fields have changed but just timestamps (there is a partial bug here where its reporting even createdAt etc, these have changed).
But I can see that the shopifyUpdatedAt field has changed, meaning the product was updated. But from what I can see no actual changes were made, so unless there is some data in Shopify that doesn’t get synced to Gadget, I’m at a bit of a brickwall as to understanding what data is changing, and trying to figure out why I have a high load of webhooks.
As shown above, I didn’t have much luck with support chat. Could someone from the team on the forums please investigate a product for me?
So product 7077801623667 on store 7870382195, the webhook will have been sent around Nov 28, 20:59:31.487 UTC. It would be great if the team could identify for me what data has actually changed. With this I can then try identify if this is potentially an app making changes or something else that needs investigating.