Web Pixel stuck on 'Optimized' for existing installs after updating customer_privacy settings

Web Pixels
1

Related to the change that has happened to web pixel settings, and because our app needs the pixel to be in Always on mode rather than Optimized, we updated our customer privacy settings to:

[customer_privacy]
analytics = true
marketing = false
preferences = false
sale_of_data = "disabled"

This seems to do the job for people installing our app after we re-deployed the extension, however people that already had the app and extensions installed are still configured as Optimized.

I tried deleting and re-creating the pixel for a given store via the GraphQL admin API, but it did not have any effect at all.

Is this a current limitation, or am I missing something ?

2

Hi @aurelienqsw

Have you tried switching to a different browser or clearing your cache?

3

Not really relevant as it is a merchant facing issue in their admin.

We would have expected every existing pixels’ mode to be put as Always on instead of Optimized.

It seems our only option is to get in touch with merchant explaining the steps to do. But it is an unnecessary high amount of support request we currently have.