Welcome to the GraphQL Basics Board!

GraphQL Admin API Troubleshooting
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Hello Shopify Developers!

Welcome to the GraphQL Troubleshooting board! This space is dedicated to troubleshooting issues and providing support for developers using Shopify’s GraphQL APIs. Whether you’re a developer just getting started building on Shopify, or need help troubleshooting a specific issue, this board is here to support you.

Board Overview

This board covers the following topics:

  1. GraphQL Troubleshooting: Solutions and support for issues and errors you might encounter while working with Shopify’s GraphQL Admin API.
  2. Advice on the GraphQL API: General guidance on what queries and mutations to use when interacting with Shopify stores using the GraphQL API.
  3. Best practices for working with the GraphQL API: Advice on best practices for handling rate limiting, pagination, performance, and other aspects of working with the GraphQL API.
  4. Migrating from REST: Guidance and discussions on transitioning from the REST Admin API to the GraphQL Admin API.

Tags

To keep our discussions organized, we use the following tags on this board:

  • general_graphql_troubleshooting: Use this tag for any issues or bugs you encounter with GraphQL.
  • migrating_from_rest: Use this tag for questions and discussions specifically about migrating from REST to GraphQL.

Helpful resources:

You can find more resources to help you learn about GraphQL and Shopify in the links below:

Frequently Asked Questions

1. What is GraphQL and how does it differ from REST?
GraphQL is a query language for your API, and a server-side runtime for executing queries. Unlike REST, which requires multiple endpoints for different pieces of data, GraphQL allows you to request exactly what you need in a single query, making it more efficient and flexible.

2. What are some common issues when working with the GraphQL API, and how do I troubleshoot them?

  • Syntax Errors: Ensure your queries and mutations are correctly structured.
  • Authentication: Verify that your API keys and tokens are properly configured.
  • Data Inconsistencies: Compare the data returned by REST and GraphQL to identify discrepancies and adjust your queries accordingly.

3. I have a question about the Storefront GraphQL API, where should I ask about this?

For queries related to the Storefront API, please ask in the Hydrogen and Storefront API board.

4. I’m encountering a 500 Internal Server Error when performing my operation. What should I do?

500 Server Errors are typically the result of a server side timeout, but can occur for a variety of reasons, and tend to be slightly more common with Bulk Operations vs regular Operations. In the event that you encounter a 500 level error in your interaction with the API, please make a post describing your interaction with the following info:

  • Date/Time of error
  • Endpoint utilized
  • X-Request-ID (can be found in the response headers)

5. I’m intermittently encountering 503 errors when interacting with the API. What should I do?

API interactions are subject to rate limiting and throttling. 503 errors occur when requests start being dropped due to excessive volume. You will need to reduce call volume to avoid encountering 503 errors for your app. Best practices related to rate limits can be found in our developer documentation.

6. I have feedback related to a developer/API doc. Where/how do I submit feedback or request changes/updates?

At the bottom of each developer doc, you will find a feedback prompt and selecting “No” will expand a feedback prompt, where you can provide any feedback or update requests related to the page you are viewing. We encourage you to use these prompts, as we are constantly working to improve the quality and depth of our developer documentation.

Community Guidelines

To maintain a helpful and respectful community, please follow the Shopify Developer Forums Code of Conduct.

Ensure posts are opened in the correct category and ensure you apply the most accurate tag that relates to your question. When posting API questions, always include:

  • The full API query or mutation with personally identifiable information (PII) removed
  • Detailed replication steps and time when issue appeared
  • The API version and any error messages that are appearing
  • Relevant screenshots or videos to illustrate the issue

This detailed approach helps peers and internal staff provide effective solutions quickly.

Thank you for being a part of our community! We look forward to your contributions and discussions.

Happy Coding!

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