Where would Checkout processing errors like "Insufficient Funds" on credit card be shared?

Web Pixels
1

I’m tracking all the events on the checkout page.

Looks like the payment_info_submitted only fires once the user presses the “Pay Now” button.

However when there is an error with credit card information such as “Enter a valid card number” there is nothing about this in the event response for payment_info_submitted?

Is it possible to track these credit card submission errors? Finally, how can we track when a payment is declined due to “Insufficient Funds”? From looking at the events it doesn’t seem possible in the Web Pixels API. Do I need to use another API?

1 Like
2

Hey @envisionweb :waving_hand: - the alert_displayed event should fire when there is a payment error: alert_displayed

That said, it wouldn’t tell you exactly why the payment didn’t go through, but it should let you know when payment is declined while the customer is still in checkout.

Hope this helps - let me know if I can clarify anything on our end here.