TikTok is beginning to require purchasing shipping labels through them, rather than direct through USPS/UPS/FEDEX/etc. In order to use the TikTok label API you must pass the Order Item IDs with the API call. Currently Shopify does not populate this value on orders loaded from TikTok, so it requires making extra API calls to TikTok to look this data up.
For Amazon orders, Amazon requires the exact same thing. In the case of Amazon though, Shopify is populating a line item property containing the Amazon order item id so you have all the information required to print the shipping label.
Will Shopify begin loading the TikTok Order Item IDs now that TikTok is requiring them to print shipping labels?
1 Like
Hey @William_W,
For my own context, is this a new requirement? I do see on their FAQ page it mentions how this can be handled. TikTok for Shopify: Frequently Asked Questions (FAQs)
I also see in some screenshots that the tiktok order id is added as a tag. Would that work?
If that doesn’t help, can you share more about the specific order item ID that is needed? If that is a value provided by tiktok when they create the orders, it may be better suited as a feature request to tiktok to update their application to provide those id’s.
Hey, here’s some background: Logistics Requirement FAQ
This is a new requirement being phased in over Feb/March time-frame. Technically customers can use just the TikTokOrderID to print a label, but it requires making an extra API call to TikTok get the order and look up the line IDs, which in turn requires the TikTok shipping app/integration to require TikTok restricted access in order to download the order, so it makes printing slower and also harder to get approval from TikTok. If the Item IDs came through Shopify then Restricted PII access is not required from TikTok in order to just print the label.
The Package creation API call they are now requiring to print labels (TikTok Shop Partner Center) requires the order_line_item_ids element. This is on the Order element ( TikTok Shop Partner Center ) as line_items > id
So TLDR, there are workarounds, but it’s about to get a lot harder for many sellers and integrated shipping platforms if they have to look up the Item IDs themselves.
Hey William,
Thanks for that context. Forgive me if I’m missing something, but I think this would be best addressed with tiktok directly. I’m assuming that the orders are being created by the tiktok channel. The only data that would exist in Shopify in that case are the details provided by tiktok when the order is created, so if it isn’t imported in to Shopify with the proper tiktok id’s then there would be no way to query them from the Shopify API.
Thanks, I’ll check in with them. Not sure why I didn’t check there first.
1 Like
