Hi guys, I’m relatively new to the app store and have 1 app live - this has had a few 5-star reviews. Yesterday, someone installed the app from the store and, within 60 minutes, had uninstalled and left a bit of a scathing review, including saying they couldn’t uninstall the app. I reached out to the site via email and the contact box on the site to say I was here to help, and gave a polite reply. Not sure if I am allowed to post a link to the review and my reply (If I am, I will add in comments) - but I’m just wondering the best way to deal with this and if Shopify lets you appeal reviews like this - I think it’s come from a competitor! Thanks guys 
I should add - they do not have the app live on live site!
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DMing you for details on this.
The reviews system seems like a russian roulette lately 
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I’ve been complaining about the review system for sooooo long. It’s actually horrible. I have so many real reviews who actually have paid that are showing as archived. So annoying, and then negative reviews have no problem coming through instantly at all.
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