€6.34 Discount → Abuse, Blackmail & 1-Star Threats

Partner Discussions
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One user set up the wrong discount himself, bundled 2 completely different products.
His customer got the discount (which honestly didn’t even seem like a real order — store looks new).

Then he comes to support at 1 AM IST, not to ask, but to demand a refund for €6.34 ( which is the discount his customer got)
Starts blaming the us, no intent to listen, and just kept repeating the same lines, abusing us.

When I personally jumped in to help at 6 am my time, apologized, explained, even offered 50% discount for life,
He straight up abused in the chat (as you can see), and then started blackmailing us to pay €6.34 or get a 1-star review.

Like seriously… it’s not even about the amount.

This felt more like a setup , either a competitor or someone just trying to mess with us.

In 2 years of running this app, never faced this kind of behavior, even when our app was completely free

We use to solve 100-150 tickets a day…

Thank you for reading, please share your experience, if you faced such customer?

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Hey @yashraj_Vishwakarma

Thanks for sharing! This is a great conversation starter and I’m sure other partners can offer advice on handling these types of difficult support situations.

Just a heads up, I had to remove a couple of the screenshots you shared as they contained potentially identifying information.

Since you’re concerned this is coming from an illegitimate place, here are some recommendations I can offer:

  • Document everything by keeping all communication records as evidence of the behavior. This documentation can be valuable if the situation escalates further.
  • Report behavior that violates our policies through our reporting form at Report a merchant - Shopify. If you believe this user is engaging in fraudulent activities or abusive behavior, select the appropriate category for the behavior you’re experiencing.
  • Respond professionally in any public responses, maintaining your composure regardless of how the customer behaves. This protects your reputation and demonstrates your commitment to quality service.

Remember that most customers are reasonable, and this type of extreme behavior is rare. Focus on the many positive customer relationships you’ve built over the years. Handling 100-150 tickets daily shows you know how to provide excellent support to the vast majority of your users.

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Really appreciate you taking the time on this @KyleG-Shopify, thank you! Some merchants just don’t want to listen haha. I’ll make sure the team reports the merchant through that form.

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