I recently received a message from someone claiming to be a Shopify staff member regarding a gift. Shortly after, I received a courier, which I assumed was from Shopify. However, I had to pay the full price for the product upon delivery.
When I contacted Shopify support to confirm, they told me that Shopify always communicates via email and never uses email addresses ending in @gmail.com. They also clarified that they had no record of sending such a gift or message
I also raised concerns about how my details, which I had shared with a verified Shopify staff member, could have been accessed by someone else. Shopify assured me that their communication is strictly through official email channels and does not involve community messages.
I’m very unhappy with this situation. Shopify has offered to create a detailed report to investigate the issue further, but I wanted to post this here to warn others and prevent similar incidents from happening.
I will also share screenshots of the messages I received for better clarity.
If anyone has experienced something similar or has additional advice, I’d appreciate your input
Liam is a genuine Shopify staff member. Personally, I wouldn’t go by what Shopify Support say - they won’t have a clue about this, its not an area they’d most likely have access to.
Apologies if there was some confusion - I haven’t sent any gift out yet so the package you received is not connected in any way with the message I sent. Your details were not shared with any third-party, and I’ve connected with the support team to help them investigate this.
If there is anything else I can help with, you can connect with me here or via liam.griffin@shopify.com
Thank you @Liam-Shopify for the clarification and for providing the details. I understand that the package wasn’t sent by Shopify, and I appreciate you looking into this. I agree that investigating the situation thoroughly will be crucial to ensuring this type of issue doesn’t arise again in the future.
Thanks again for your prompt response. If anything else comes up, I’ll be sure to reach out.
