When adding a product to the cart the address validation kicks in and prevents the action from completing.
The error message codes from a address validation function, see below:
I’m not sure how or why this is happening considering there is no prior checkout session, and there isn’t a delivery address filled in.
This is a high priority issue that just started appearing without us making any code changes.
Hey @Evonux, this does sound a bit odd for sure.
It is possible for a Validation Function to run during cart interactions, but that wouldn’t really explain why it’s checking for an address that doesn’t exist yet.
As a first step, could you head to Settings > Checkout > Checkout rules in your admin and let us know if there are any validation rules enabled there? If so, try temporarily disabling them to see if that changes anything.
Also, if you could share your shop domain/URL, that would help us try to replicate this on our end and dig deeper into what’s happening. Happy to set up a DM on my end though if you’d prefer to keep that info private. Once we narrow down which function is causing this, we can look at why it suddenly started triggering for sure whether it’s an app update or something else.
We do have one checkout rule and disabling it does get rid of the error. The error from the screenshot usually appears on checkout.
Today I also noticed the error happens sometimes - not always, which is very strange. I can also send over a screen recording along with the Shopify domain.
Would prefer to keep it private so if we can continue via DM that would be great. Thanks!
Hey @Evonux - thanks for trying that and the follow up. I’ll set up a DM in a second here, speak with you that way shortly!
