Adobe Experience Manager - Shopify Connector Issue with "Order_Line_Items" timestamp

Products and Orders APIs
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1

We are using the Shopify Connector inside of Adobe Experience Manager (AEM) and are coming across an issues that seems to relate to order_line_items.

There may be missing information or data points from the subscribed webhook (order_line_items). We noticed this endpoint lacks a timestamp, blocking ExperienceEvent ingestion/scheduling for our client, Roland. Essentially, we need the timestamp field in order to successfully show all details that links the order and product together. Can you confirm whether or not this webhook is still active, and if so, how to expose a timestamp field? Otherwise, please confirm if there is another webhook we can use instead.

If there is no way we can expose the timestamp field inside that (order_line_items) what we will need is some type of link in the regular orders webhook to products.

I’ve got a lot more details to this, but I need to know that I am in the right place before posting a very long topic. Any help is appreciated.

2

Hi @Jeff_Gibbs! You’re definitely in the right place - happy to help you figure this out. Just need to clarify a few things first since I’m not familiar with an order_line_items webhook.

Where are you seeing this webhook referenced? I’m asking because the standard Shopify webhook topics have orders/create, orders/updated etc. but there is no order_line_items.

Line items are typically included in the order webhook payloads (in the line_items array), so I’m wondering if:

  1. The Adobe connector is using different terminology for one of the standard order webhooks

  2. You need help accessing line item data from the existing order webhooks

  3. There’s a specific timestamp field you need that might be missing from the payload

What specifically does the AEM connector need for ExperienceEvent ingestion? If you can share what data points you’re trying to capture and what format AEM expects, that would help me point you in the right direction.