Has anyone else had this error when attempting to add a ‘file’ metafield. I’m trying to help a client, so I’m not sure if this is some kind of permission issue. But I do have access to create/edit/delete metaobjects/fields and can also do the same with files.
Any ideas please?
Hi @brizzle
Can you share the shape of your mutation?
Also, can you share the request ID? It should be either available in the body or headers of the response.
The request ID helps Shopify staff find the corresponding request logs on their end for faster debugging.
Hi @Dylan , thanks for the reply.
I’m using the standard Shopify backend, not GQL. So if by mutation you mean the GQL query there is none visible to me, it’s just this:
Is that what you meant?
I don’t see a request ID, but I do see a ‘page_request_id’, is that the same?
cc240718-0d06-4eef-92e8-2509d04844d9
payload_identity_id: e84999aa-c302-4275-82ce-d0e0daf00c4b
Thanks kindly
Ah, now I see. This is a forum dedicated to Shopify App & Theme development, so I assumed you were using the GQL API.
I would contact Shopify Support about this issue, since this is in their dashboard.
I wonder if the namespace and key custom.download is already registered. The namespace & key have to be unique.
Maybe try a slightly different name such as <your_store_name>.download?
If that doesn’t work, perhaps you have reached a metafield definition limit? How many metafield definitions total do you have for your products?
