App Bridge Direct API Access - Not working

App Bridge
1

I have an app running on the app store and we just lost all API access.

We use the direct api access mode. With offline tokens.

TOML file looks like:

[access.admin]
direct_api_mode = "offline"
embedded_app_direct_api_access = true

And if I try to perform a simple query:

query GetShop {
    shop {
      id
    }
  }

I get a 401 error back - {
“error”: “Unable to retrieve token”
}

Everything was working yesterday… No changes to the app.

Can someone at Shopify look into this? I imagine this could be affecting a lot of customers.

1 Like
2

I’m experiencing the same problem with all our apps

We’re using online tokens

[access.admin]
direct_api_mode = "online"
embedded_app_direct_api_access = true
1 Like
3

Hi @ozzyonfire,

Thanks for the report! There’s currently a problem with Direct API access and a fix is being deployed. I will update this thread once the fix is out.

3 Likes
4

@Charlie-Shopify Maybe it would be worth mentionning on the status page ?

https://www.shopifystatus.com

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5

Agreed. It was the first place I looked and didn’t see mention of it.

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6

thank you. my app is working now.

@ozzyonfire thank you for your prompt report. my app was same issue, but it is working now.

1 Like
7

The fix is out on production now. Please let us know if you’re still experiencing an issue with this!

4 Likes