We’ve developed an app using the new Checkout Extensions for Shopify Plus to display pickup points at checkout. Typically, after installing the app, merchants can select it as the source for pickup points within the “Edit rates” settings.
This worked as expected in all our test apps. However, after submitting our latest version for review, the app no longer appears as an option in the pickup rates settings.
We’ve double-checked and can’t identify any differences between this version and the previous test versions, where the app is correctly listed.
Has anyone experienced this before or knows what might be causing it? Are there specific settings, flags, or configurations we should verify?
Hey @frabass - happy to take a look into this. Would you be able to share your app’s ID (API client ID) and the Shop ID you’re using to test it on? I can check the settings on my end here to see if everything is set up correctly and investigate further for you.
Hi @Alan_G thanks a lot for looking into this. Here is the info:
Client ID: c7711da167aa2b78f7a7a422ecabce48
Shop ID: 91615789393 (shippypro-pudo-test-app)
No worries @frabass - just want to confirm, is the app that isn’t available as an option the “ShippyPro Checkout Test” app or another app - I couldn’t find the app using that client ID there.
You should be able to run this GraphQL query (hitting the https://{shop}.myshopify.com/admin/api/2025-04/graphql.json endpoint) using your app’s auth credentials on the shop to get an App ID though, which I can use on my end:
{
currentAppInstallation {
app {
id
}
}
}
Let me know if you encounter any other issues there - thanks for following up too!
Hello @Alan_G, no the app is the “ShippyPro Checkout” app (now “ShippyPro Checkout (DEP)”).
We’ve tested with other apps and we’ve noticed that it works fine until we set the app to Public Distribution in the Distribution settings.
Could it be that once set to public distribution, the app stops showing in the shipping settings because it’s an early access api? It’s the only difference so far with the others that are not marked as public apps and they are working.
Hey again @frabass - thanks for clarifying! That is definitely a possibility. I know the Pickup Points API is an early access API like you mentioned. Right now, it’s only available publicly for merchants on the Plus plan and upon request (more info here).
At the moment, it’s not publicly available, but you should be able to create apps on a shop by shop basis for clients if needed. They would need to request access at this email address though: pickup-point-generator-early-access@shopify.com.
Hope this helps - let me know if I can clarify anything as always.
- happy to take a look into this. Would you be able to share your app’s ID (API client ID) and the Shop ID you’re using to test it on? I can check the settings on my end here to see if everything is set up correctly and investigate further for you.