Post purchase extension targets do not render on live store

Hi everyone,

My pos.post.purchase extension targets are not rendering after completing a transaction on the live store.

This does not occur with the development store, which works as intended. Both releases use identical code (outbound URLs determined via session IDs).

I was just wondering if anyone has encountered this before and if there were any known causes or fixes.

Just to reiterate, my development store and the live store use identical builds, so I’m scratching my head at what the issue could be. TOML malformation would be an issue on dev store too, but that’s not the case.

I’m sure it’s something that will feel incredibly obvious afterwards, but I have never experienced an issue with extension targeting between dev and live version.

I am afk at the moment, but I will happily share anything that can help diagnose the issue when back at my desk.

Thanks in advance for any assistance.

Edit: Fixed missing hello

Hello,

Thanks for the report. Have you checked to see if your app is activated on both stores? Check that the “Additional areas” box says “Added”

Inactive

Active

https://admin.shopify.com/store/YOUR_STORE/apps/point-of-sale-channel/settings/pos-ui-extensions

If this is not the culprit, please let us know. Some helpful information might be the shop IDs and app ID.

Thanks,
Nathan O

1 Like

I feel like a fool lol. Thank you so much, Nathan. I had forgotten that the development preview delivers all extension targets upon scanning the qr code.

Enabling these targets through the merchant’s admin worked like a charm.

1 Like

I’m just glad it’s working! Hopefully the rest of your development and deployment goes well.