Post.purchase.post.action.menu-item.render not rendering our button

Our post purchase menu is no longer rendering with the v 10 update:

[[extensions.targeting]]
module = “./src/PostPurchaseAction.tsx”
target = “pos.purchase.post.action.menu-item.render”

We’re on the 2025.1.3 API. The extension used to work just fine on version 9.

There is no error thrown, nothing in the inspector / console. What’s happening?

Hey @Graffino_Team :waving_hand: - sorry to hear this is happening. Would you be able to share your shop URL if the issue is still persisting as well as the app ID for your extension? Happy to take a look into this to see if we can narrow down what is occurring here.

APP ID: 171588485121
App URL: https://admin.shopify.com/store/nala-ro/apps/nala-fiscalnet-integration
Shop URL: https://admin.shopify.com/store/nala-ro/

Thank you.

@Olivia_Mia This is a POS UI Extension your post is unrelated with the issue.

@Alan_G Could you please look into it? It’s kinda business critical.

Hey @Graffino_Team - thanks for sharing those details and sorry for the delay. Definitely understand that this is business-critical for you.

I’d like to follow up via direct message so we can troubleshoot things a little more efficiently. I’ll send you a DM shortly - would you be able to share a short video showing the issue there and if possible, I’d also any POS device logs you can send our way? Through the POS App itself under the “More”/“Support” menu and filling out the “report a bug” field?

This might help us diagnose why your post-purchase menu stopped rendering after the v10 update. Happy to work with you to get this resolved as quickly as possible, I’ll reach out in DMs shortly - speak soon!

Hi @Alan_G ,

Are there any updates on this issue? We have the same issue when using the order-detail.menu-item.render and would like to know how to continue.

Thank you