App submission suspended until July 10 — reviewer did not follow provided test instructions on three consecutive reviews

Shopify App Store
1

Hoping for some suggestions… We’ve submitted a new app 3 times. This app requires a connection to QuickBooks online. We’ve provided detailed instructions with each submission, which aren’t being followed…and our app has been rejected 3 times. How do we reach someone at managerial level?

2

Hey @Jim_Boudreau, the best path forward here is to reach out to our support team directly through the Help Center. They can look into the specifics of your review history and help get things sorted out.

3

We would if that worked…we’ve tried repeatedly but cannot get into a conversation…it’s messages back and forth…with many different people (whoever picks up the ticket) delayed by days that don’t resolve our issue…and it’s an issue that a 15 minute zoom would address.

4

Hey @Jim_Boudreau, I’ve sent you a DM to gather a few more details.

6

I am facing similar issue. How can i fix it. Please help.

I’m submitting a Shopify app that syncs Shopify data to QuickBooks Online (QBO). My last review was rejected with this feedback:

“We need to test the sync between Shopify and QuickBooks Online. The app requires a connection to QuickBooks Online (a paid platform), but no QuickBooks credentials were included, and the connect flow routes to a paid Intuit sign-up.”

I understand I need to provide working “QuickBooks Online” credentials so the reviewer can complete the connect flow and test the sync. The problem is the login itself:

  • Even with Intuit’s 2-step verification turned off, “QuickBooks Online” still sends a one-time verification code whenever someone logs in from a new device/browser (this appears to be a mandatory MFA layer that can’t be disabled).

  • The code goes to my phone (SMS) and email, so the reviewer can’t complete login on their own.

    For those of you who’ve shipped a QuickBooks Online-connected app (or any app needing third-party paid credentials), I’d really appreciate guidance on:

    How did you provide “QuickBooks Online” access to the review team given the OTP issue?

    KyleG-Shopify Any tips on exactly what to put in the “App review instructions / test credentials” field to avoid another rejection would be hugely helpful. Thanks!

7

Hey @Dhan_Kumar, in these cases you will need to find a way for the app review team to access. Many platforms offer recovery codes for times when the OTP isn’t working, so that may be one way to do that with a configured test account.