Bot AI - Spam Traffic

Online Store and Theme Development
1

Short description of issue

Our Shopify store is experiencing a high volume of spam traffic originating from China, which is negatively impacting our analytics and making it difficult to track real user behavior accurately. We are looking for a way to block this traffic at an early stage (DNS/CDN level) before it reaches the storefront.

Link to Shopify Store

Reproduction steps

Reproduction steps
Visit the store and review analytics data (e.g., Shopify Analytics or Google Analytics).
Observe a significant amount of traffic coming from China.
This traffic does not behave like real users (high bounce rate, low engagement).
The abnormal traffic volume continues consistently over time.

Additional info

Additional info

We are also experiencing the same issue on another Shopify Plus store, which suggests this may not be an isolated case. This traffic pattern appears consistent across both stores, indicating potential bot activity rather than legitimate users.

What type of topic is this

Troubleshooting

3

Hey @Lsci_Team :waving_hand: - right now we don’t offer a means to block bot traffic at the DNS/CDN level through Shopify directly, but there are ways to limit access to your site for specific IPs using apps (more info here), and we do also offer a way to filter analytics reports so that bot traffic isn’t as impactful:

https://help.shopify.com/en/manual/intro-to-shopify/bots/bot-filtering

We do also leverage Cloudflare on our side to mitigate the effects of bots as a general rule, and there’s some decent info on this hereif you wanted to check that out too.

I definitely understand it’s not super ideal though if you’re having to handle a lot of bot traffic and making bots more identifiable/less impactful on real analytics is something we are looking at improving. Hope this helps a bit, let me know if I can clarify anything more on our side here.

4

change DNS to cloudflare and then set a security rule to have managed challenge for china.