[BUG REPORT] Payment customizations not running in some stores draft orders

Functions
1

We’re running payment customizations in multiple stores, and since yesterday we have been reported from multiple merchants that the customizations are not being applied in their draft orders.

I’ve checked and it turns out these functions are not even being executed for these stores’ draft orders. Normal checkouts are working as expected. The weird part is that some other stores are not affected by this. For example, my personal store that I use for testing is not affected.

We even tried updating the API versions to check if it had something to do with deprecation without any success.

Has something changed since the support for Payment customizations in draft orders?

2

Hi Pridentt,

I believe there was an issue with functions on draft orders yesterday - are you still seeing this issue today?

3

Hi @Liam-Shopify, yes unfortunately, I just confirmed the issue persists. Merchants report the same.

4

Thanks - connecting with our team internally to get an ETA on when this will be resolved

1 Like
5

Thank you @Liam-Shopify :pray:

6

Hi all! Appreciate the patience while the team investigated the issue. We can confirm that a fix was applied and draft orders should now correctly run payment customization functions.

1 Like
7

Thank you so much @Gil-Shopify !

1 Like