I have created an app which permits my customers to deploy a Chat widget on their checkout & thank you page (doc).
One of my customers (Shopify Plus plan) has an issue, when he selects the widget and tries to add it to his pages, the “+” button is disabled and the tooltip indicates “No placement available”. It works well for my other customers.
Hey @guifo - just confirming this is likely because the chat target is already taken on that checkout profile.
For chat extensions, Shopify only allows a single active extension within the chat targets at any given time. So if the merchant already has another chat extension active for Checkout/Thank you, the editor can show “No placement available” for another one:
I’d have them check their checkout editor for any existing active chat widget/customization, remove or deactivate it, then try adding yours again. Also worth confirming they’re editing the Plus store/profile and that your app is a public app with Chat access approved.
Let me know if I can clarify anything on our end here, hope this helps!
