I have a situation where all the checkout events are firing EXCEPT the checkout_completed. This is now affecting all our pixels. It started suddenly at 11AM EST yesterday, no events were fired for 3 hours…then later only a fraction started firing (20%).
We didn’t change anything on our site or released any new code changes. The pixel is unchanged for weeks now. the store is letsliveitup.com and the pixel id is 31817891
Any help or ideas about why the event might not even be fired by the analytics is appreciated
Luka, hey. Same thing happened to our company. We’re relying on checkout_completed heavily, but it seems like it’s not working currently and it started yesterday. Same thing for the topic from a few hours ago ’ [Significant drop in checkout_completed pixel events]
@Roman_Filippov things have started improving for us over the last hour. We are now seeing every single conversion flowing through Stape logs. Can you confirm on your side too? Were you able to get any insights from the support?
Hey, i didn’t contact support myself, so i’m not sure if there was some explanation regarding what exactly went wrong. But yes, things are working fine now for us also.
We did speak with support, they escalated it to the technical team, but we haven’t heard back yet.
