We appreciate your guidance on the Onboarding feedback below
Here is the feedback we’ve received:
" 1. Don’t have more than five steps in your onboarding process. Onboarding should be brief and direct. Provide clear instructions and guide the merchant to completion. Currently, “Step 1” seems to contain multiple sub-steps, which may unintentionally challenge the [4.4.4 directive]of limiting process steps to five. Furthermore, there are two separate notifications that indicate the completion of Step 1, which might create confusion as merchants continue to subsequent steps. The onboarding card on the app home is excellent and intuitive. It is just the initial installation and setup phase that I found slightly unclear. A streamlined approach could be beneficial, ensuring merchants have a seamless and straightforward experience.. See [this screenshot] for an example in your apps UI.
![[this screenshot]](https://screenshot.click/10-06-h3gbb-fy7j2.png){kind=link}
I’d love to clarify the feedback:
- Here is our current Onboarding process: Recording #174. It includes 5 steps and maybe multiple actions to take. Could you please guide us in detail about which are considered as multiple sub-steps and which is the perfect sample for this process?
- The duplication of Step 1 information occurs when users skip onboarding. We’ll make it clearer.
Expect your reply soon!