collectionReorderProducts Jobs never completing/taking a very long time

GraphQL Admin API Troubleshooting
1

We’re finding collectionReorderProducts Jobs are either never completing or are taking hours.

To sort a collection of 1,000 products, we’d send 4 collectionReorderProducts queries of 250 moves each. Querying the Job ID of each, done stays ‘false’ for an incredibly long time or it just never completes.

Some example jobs are below, they range from a couple of moves to up to 250.

{
  "id": "gid://shopify/Job/60ffe900-1844-48ce-8d87-a82f8919adc0",
  "done": false
}
{
  "id": "gid://shopify/Job/5ecaf9c7-8f90-452f-9d47-2da7a00f7bb7",
  "done": false
}
{
  "id": "gid://shopify/Job/dc094094-f14c-4367-b3d5-2393ae24c501",
  "done": true
}
{
  "id": "gid://shopify/Job/24136e83-dc41-4153-a3bc-2d657ced8f71",
  "done": false
}
{
  "id": "gid://shopify/Job/ebdba005-2bb7-4159-8d51-71092f3f7ac4",
  "done": false
}
{
  "id": "gid://shopify/Job/5d862bce-bcc5-422e-8561-b9b668a9dee1",
  "done": true
}
{
  "id": "gid://shopify/Job/7df6f42f-22e7-46a5-a818-09d7f3c67be6",
  "done": false
}
1 Like
2

Hey @BeefyNachos,

Looking at the jobs you’ve shared above, they appear to have all completed now. Do any of those still return false when you query them again?

When you say incredibly long? How long are you noticing this to take and is this a recent slow down you’ve noticed?

3

Hi @KyleG-Shopify, thanks for your reply.

Those example ones are returning True now, yes. I believe they would have taken over an hour/2 hours, but we’ve seen much longer.

We track the time to complete for all jobs and they’re usually within a few seconds. Certain stores and sometimes certain collections are as long as these example ones, quite a few hours. We’ve only recently seen this get delayed, before they were all pretty much instant.

Given this is for a collectionReorderProducts Job, merchants are questioning such a long delay.

4

Thanks for sharing that. Is this affecting all shops that you work with or is it consistent across specific shops?

Either way I’ll run this by our team here and see what I can dig up.

6

Thanks @KyleG-Shopify

It’s the minority of stores affected, the vast majority are within a few seconds.

Nothing appears consistent from a quick check, they do range from Basic to Plus plans.

Checking the last 24 hours for example, most were quick but we do have 2 for example that were over 3-4 minutes - but that might be within an expected time range though?

None from the last 24 hours were over an hour though - like the example Jobs from the first message

gid://shopify/Job/8afa9cd8-22b1-403d-a448-be0c9e214893
gid://shopify/Job/5f92583d-3499-4572-9f6b-f198f35d0390