Hi,
I have a custom shipping zone for a product with rates based on weight (see below).
The problem I have is the custom shipping zone doesn’t look at the other items in the cart which means that if the cart total weight is above 3kg the shipping cost is still £5.00.
Is there a way to make this work so that it looks at the overall weight of the cart and not just the weight of the product in the custom shipping profile?
Thanks, Adam
Hey @Adam_Copland!
From what you’ve explained, it sounds like you’re working with multiple shipping profiles. If so, take a look at our documentation on combined shipping rates for more clarity on the expected behavior for carts with products from different profiles.
https://help.shopify.com/en/manual/fulfillment/setup/shipping-profiles/combined-shipping-rates
Hey @Adam_Copland Are you still experiencing this issue, or can I mark this as solved?
