Customer Account Query Internal Errors

Started getting some customerAccountQuery errors this morning

“message”: "Development: [h2:error:customerAccount.query] Internal error. Looks like something went wrong on our end.\nRequest ID: 4db8aad6-618f-49df-97ee-f842a0d5eec6-1767889739 (include this in support requests). - Request ID: 4db8aad6-618f-49df-97ee-f842a0d5eec6-17
“extensions”: {
“requestId”: “4db8aad6-618f-49df-97ee-f842a0d5eec6-1767889739”,
“code”: “INTERNAL_SERVER_ERROR”
}

Hi @Kyle_Sollenberger,

Thanks for sharing the x-request-id, i’ve looked into this further and this appears to be a known issue that our developers are investigating further, with the discountApplication field used in the Customer Account API.

I will keep an eye on this issue and follow up here once this is resolved, though in the meantime as a workaround I may recommend removing the discountApplication fields from the query, or making the query to the Admin API instead of the Customer Account API, as it looks like the issue is only occurring there.

1 Like

Hi @Kyle_Sollenberger,

I’m following up here with some good news, as our developers have released a fix to prevent this issue from occurring going forward!

If you still have a store experiencing this error, I’d recommend reaching out to our Support Team via the Shopify Help Center, and we can look into this further in a fully authenticated interaction so we can look at and discuss the store in question in detail with you and our developers internally.

Please do be sure to have a specific example of the API call returning the error for us to look into as well.