Desprately need help and advice. We have customers waiting to connect their shopify accounts

Shopify App Store
1

We’ve now received feedback stating that our app is not compliant because we do not use Shopify Payments or the Shopify Billing API.

To clarify, our Shopify app itself is completely free to install and use. The app’s sole purpose is to connect a merchant’s Shopify store to Cleo, and there are no charges associated with the Shopify app functionality itself.

Subscriptions are for Cleo services outside of Shopify, not for access to or use of the Shopify app itself.

Because the Shopify app is free, we did not believe Shopify Billing was required in this case.

We have provided this explanation previously, but it seems there may still be some misunderstanding regarding our billing structure.

And we are stuck! Our App keeps getting rejected despite explaining that we do not charge for the shopify app! Cleo users have subscriptions and connecting their shopify store is a free integration we offer Cleo users.

“Apps that use off-platform billing cannot be distributed through the Shopify App Store. Your app must use Shopify App Pricing or the Shopify Billing API for any app charges.”

As noted above, there are no charges for the Shopify app itself, and all optional Cleo subscription payments relate to external platform services.

We would appreciate your guidance on how best to resolve this issue.

Thanks,

Cleo Team

This is what is received.

Fix these core issues with your app:

  • 1.2.1. Use Shopify App Pricing or the Shopify Billing API. Apps that use off-platform billing cannot be distributed through the Shopify App store. Your app must use Shopify App Pricing or the Shopify Billing API for any app charges.

    There is an off platform billing in the app while the app listing shows free plan. See the screencast. Ensure all charges and services associated with the platform are going through the Shopify Billing

    Explanation: Cleo is a marketing operating system that affords its users control over their marketing. Cleo accesses Shopify to help support the user with real data from their store. The Shopify Cleo app is simple a connection to cleo.

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You already have an open post related to this, please do not double post.

Closing this.